Below you will find our Booking Conditions, Important Information regarding our additional services and offers, and our Website Terms & Conditions. All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to thesignupgroup.com
For all the services contracted, certain advance payment should be made to hold the booking, on a confirmed basis & the balance amount to be paid before the commencement of the services. The company holds the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year or any special event), full payment is required to be sent in advance.
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason(s), we must be notified of the same in writing. Any advance deposit given to hotels and Airlines for holding the rooms and seats on confirm basis will be nonrefundable. Further Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
Note: Written cancellation will be accepted on all working days, except Sunday. Any cancellation sent on Sundays will be considered on the next working day (Monday).
For the X-mas and new year period, from 15 Dec to 15 Jan as well as any special fairs, festivals and events the payment is non-refundable and 100% cancellation will be applicable.
All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are non refundable. Even date change requests will be considered as a cancellation and no payment will be refunded/ adjusted against it.
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
Signup Holidays acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants, etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort, & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes, the rates quoted before the modification can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
In case of any significant foreign exchange fluctuations or amendment in local Government taxes, or any fuel hike, the tour price may change accordingly.
Payment on credit card can be made online through our Secure Online Payment. A surcharge of 3% is applicable on all major credit cards.
We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client’s risk.
In case of any dispute between the parties to this contract, the parties shall first make an effort to settle the disputes amicably. However, if the disputes are not resolved internally between the parties, then the disputes shall be referred for its adjudication by Arbitration to be decided by a Sole Arbitrator as per the Arbitration and Conciliation Act, 1996 which shall be appointed by the Company. The Arbitration shall be conducted in English Language. The seat of the Arbitration shall be at New Delhi. The parties agree that the courts of Delhi shall have exclusive jurisdiction.